I would like to cancel my booking
Cancellation policy varies depending on the ferry company & the travel dates. The general cancellation & refund policy is as follows:
- 100% at least 14 days before the scheduled departure
- 75% at least 7 days before the scheduled departure (this is available in some ferry companies)
- 50% at least 3 days before the scheduled departure
If you decide to cancel, you will need to get in touch with us, here.
As soon as you agree on the process & refund amount, we will process the cancellation & inform on the refund dates. Usually, it takes up to 20 days from the date that the cancellation is processed.
If the tickets are already printed & delivered to you, we will need them to finalize the refund. In this scenario, you have the 2 below options:
- Send them to our offices via courier (you will have to cover the cost).
- Present the tickets, with your physical presence in our office.
For the cancellation of each ticket, there is an extra service fee of 3€/ticket plus the cancellation fee imposed by the ferry company.
Please note that no cancellation is allowed after the scheduled departure.